FAQs

General Question

We don’t sell the product directly on the website. On each product page, you will see a “ Contact Supplier” button on the right side. Clicking on the button will bring up a form. After filling out and submitting, the form will be sent to sales representative directly.
Also you can call our sales representative directly. Click “Contact Us” page.

Please go to the product inquiry page in the “Contact Us” section. Here you will find sales contacts for all of our product lines, who can help you with any questions from technical specifications to ordering information.

You can contact the sales representative via the “Buy Now” button on the product page or by calling directly, who can obtain pricing information from the distributor in your area.

There are several ways to find products on our website:

  • Click the product link in the main navigation bar to find by product line.
  • Find products by industry or applicationby clicking the links in the main navigation bar at the top of the page.
  • If you still can’t find the product you’re looking for, enter the product name in the search bar at the top of the page.

Original spare parts are kept available all the time.

Freely provides software solution and technical guide all the time.

Major Market: Europe; Southeast Asia; The commonwealth of independent states;  South America, Middle East Area

Orders for warranty services must be requested from Rucas within the limited warranty period from the date of receipt of the goods. To request a warranty service order, contact the service team. To receive warranty service, you must deliver the product to the specified address in the original package or in a package that provides equal protection. Rucas may require proof of purchase details and/or compliance with registration requirements to qualify for warranty service under applicable law. It is your responsibility to back up any data, software or other material that you may have stored or retained on the product. Rucas is not responsible for the loss or reformatting of such data, software or other materials during maintenance.

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